Systems training

Systems training

Systems training is a method of explaining potentially complex processes in an accessible and coherent manner.

Not understanding a system associated with a job role can have disastrous effects, so it’s important that this type of training hits the nail on the head. As with all eLearning, the training can reach the whole workforce, unlike traditional classroom training where absences or busy schedules can lead to missing out. There will also be consistency across the board, which means there won’t be any discrepancies between the ways in which the system is used, and if there ever are, employees can be directed back to the eLearning to refresh their memory – it wouldn’t be possible to revisit material in such depth with classroom training.

eLearning can take the learner through the use of the system step-by-step, at their own pace – this means no one gets left behind. You might think that you could lose a sense of actually using a system, but eLearning can effectively emulate this through simulations. The training is completely immersive: through a series of visual cues, the learner feels as if they are really using the system. This ‘learn by doing’ approach sets employees up in an authentic way for real-time application of their newly acquired knowledge.

Great systems eLearning is achieved through clear instruction that covers all areas. Voiceover can really help, too, as it guides the learner as if they were being mentored by a real person. Feedback is also very important. This may come in the form of a visual reaction that emulates what would happen if a user took the wrong action when using the system in ‘real life’. Alternatively, more traditional feedback can be given, which would tell the learner if they’ve taken the wrong action and possibly give them some pointers.

Systems training

Example of Systems training

The package we put together for Hammerson includes elements of systems training and supports their staff in getting to grips with their internal hub: TalentCentral.

Informa were looking for a package to develop employees’ understanding of their Salesforce system. They wanted something slick, which incorporated scenario-based interactions that staff could easily relate to – and we were only too happy to oblige!


We’ve been very impressed by the quality of work, attention to detail and support from Red Mirror. Their can-do attitude and quick workaround has helped us achieve a professional looking elearning demo we are proud to share with our stakeholders.

Piia H Visa

The Red Mirror team did what they said they would, when they said they would and the finished product was EXACTLY what we had in mind (and more!)

Clare O Supply Desk

I wanted to just thank you and congratulate you on the work so far. I’ve had a quick look around the platform and I’m very happy with it, I think it looks great.

Andy Lopata Lopata